Kirikiya FAQ — All your questions answered in one place

Yes, KYC verification is mandatory for withdrawals and large transactions. Log in and go to Profile > Verification, then upload photos of both sides of your national ID or passport. Verification is typically completed within 24 hours.

No. Under kirikiya's policy, each person is allowed only one account. Creating multiple accounts may result in all accounts being permanently banned and any balances being forfeited.

On the login page, click "Forgot Password?". Enter your registered mobile number or email — a reset OTP or link will be sent to you. Use it to set a new password and log back in.

Yes, you can update your mobile number from Profile Settings after logging in. You will need to verify via OTP sent to your old number before the new one can be added. If your old number is no longer active, please contact the support team.

The minimum deposit on kirikiya is BDT 100. This limit may vary during special promotions. The maximum single deposit amount depends on the payment method used.

Deposits via mobile banking (bKash, Nagad, Rocket) are typically reflected within 5 minutes. Bank transfers may take 15–30 minutes. If more than 30 minutes have passed, contact support with your payment receipt.

kirikiya does not charge any deposit fees. However, mobile banking operators (such as bKash, Nagad, etc.) may apply their own service charges — these are entirely subject to each operator's own policies.

The minimum withdrawal amount is BDT 300. The maximum daily withdrawal limit depends on your account verification level and VIP tier. Full limit details are available on the withdrawal page and in your profile.

Common reasons for withdrawal rejection include: incomplete KYC verification, unmet bonus wagering requirements, incorrect payment details, or requesting an amount outside the allowed limits. The reason for rejection is usually communicated via email or app notification.

For security reasons, it is generally recommended to withdraw using the same method you deposited with. However, kirikiya does allow withdrawals via a different method, though additional verification may be required. For more details, Withdrawal Page View.

A wagering requirement is the number of times you must bet your bonus amount before you can withdraw it. For example, a 10x wagering requirement means you must place a total of BDT 1000 in bets before withdrawing a BDT 100 bonus. Each bonus has its own terms, so read the promotions page carefully.

Free spins are automatically added to the designated slot game. When you load the game, you will see the option to "Use Bonus Spins". Free spins typically expire after 7 days, so be sure to use them in time.

Weekly cashback is typically paid out every Monday, based on your net losses from the previous week. The cashback rate and maximum amount depend on your VIP tier. on the promotions page View details.

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RTP stands for Return to Player — it's the percentage of total bets a game is expected to pay back over time. For example, a 96% RTP means you can expect to get back an average of BDT 96 for every BDT 100 wagered. On kirikiya slots, RTP typically ranges from 95% to 98%.

No need to worry if you disconnect mid-game. kirikiya servers save your game state. When you reconnect, the game will resume exactly where you left off. Any bets already placed on live events will remain active.

Yes, the kirikiya app includes all the features available on the website — deposits, withdrawals, Sports Betting, slots, and Live Casino. The app also offers biometric login, push notifications, and faster loading times.

First, make sure you have the latest version of the app installed. Try clearing the cache and restarting. Check that your device's date and time are set correctly. If the issue persists, uninstall and reinstall the app, or log in via the website instead.

Go to Profile > Security Settings > Two-Factor Authentication to enable it. You can choose between Google Authenticator or SMS OTP. Once 2FA is active, you will need to enter an additional code each time you log in.

Yes, kirikiya is committed to responsible gaming. You can self-exclude your account for a set period — anywhere from 1 day to permanently. For more details, Responsible Gaming View the page.

Change your password immediately and notify the support team. Support will temporarily lock your account and investigate. If the login came from an unfamiliar device, use the "Log Out of All Devices" option.